What should you ask your new hair extensions clients?

You did the right marketing and the new hair extensions clients know about you! That’s great news and we like to congratulate you! But before you sell the hair, make sure your client understands everything about the new hair extensions they are going to buy. You want to have clients that come back for more hair, right! So, make sure they know you are the expert they need to buy their hair from. For every new client, make sure you educate them well. Because Hair extensions are not the same as the real hair from your client.

Question number One, have you worn hair extensions before?

This allows your customer to share their likes and dislikes about hair extensions and wigs. It will also help clarify what methods they have used previously and what works with their lifestyle and hair. Now your client will tell you also the secrets about the competition. If she has bought before or is she new with hair extension. She can share with you, what she liked and what she didn’t like about the other hair store. This information will help you to do better and to grow your business.

The second question, do you have any uncertainties regarding wearing extensions or closures?

If your client does not have experience but has talked hair with her friends, she can be worried. She, or he, can be concerned about damage, hair loss, and the expenses. You can help them to understand how hair extensions could be a great solution for their hair problems.

3rd Question, how much can you spend?

It might seem very impolite, to ask for the budget of the client. But this helps to manage expectations. Next to the initial purchase the client needs to have enough means to maintain her new hair extensions.

4. What is your current daily hair care routine?

Hair extensions do require time to maintain the hair. Only with good care, after the installment, the hair will keep its beauty. If the client has no time for all this, look for a better kind of bonding method.

Number 5, how do you feel about the color of your hair?

With hair extensions you have hundreds of possibilities to bring color to your clients. Help your client to decide if she wants another color, or if she prefers to keep her natural hair color.

Question 6. What are your expectations regarding volume and length?

Check with your client what she expects with the length, volume, or both? Make sure with her final choice of hair, this goal will be visible.

The seventh question, how healthy is your hair?

If your client is experiencing hair loss, you need to be very careful. Better not to recommend hair extensions but see if a gorgeous wig can be of help.

The million-dollar question, ask an open-ended question

You had the opportunity to ask your client everything you know is important. Now you can her also a more open-ended question to find out if there is anything, you did not ask but is a concern or topic your client wants to discuss.

Good luck with your new client and I wish the two of you a happy profitable relationship!